Important:

Before you dive into the FAQ, please remember we're a small business run by real women. Yes, we're snarky but we also have feelings! If we effed something up, we're more than happy to make it right. If you're experiencing issues with delivery, we try our best to coordinate with USPS (but we're not them so don't take it out on us).

And most importantly, while we always try to be as reasonable as possible, the items below are non-negotiable, babe. A girl's gotta have standards.

How can I get 10% off my first order?

Sign up for our email list and get 10% your first order. Spam skeeves us, so we only send cool stuff like seasonal products or sale info.

Are the teas loose or in tea bags?

Our tea blends are sold in both pyramid sachets and as loose leaf. Please note when ordering a blend which one you're selecting as we cannot accept exchanges for ordering the wrong type.

Do you accept returns?

Unfortunately, due to the nature of the product, we cannot accept returns or exchanges on our blends. We suggest gifting anything that simply isn't your cup of tea.

If there are any issues with your order, just email us at customerservice@snarkytea.com. 

Drinkware can be returned within 15 days of purchase. Items will not be accepted after that 15 day window. Please note that the cost of return shipping will be deducted from the refund. 

Which countries do you ship to and how long does it take?

We ship to The United States and Canada. 

Domestic packages typically take between 2-4 business days after receipt of shipment confirmation. Allow 1-2 days for processing. 

International packages typically take between 10-15 business days (but can take up to 21 business days according to USPS). 

Help - my package says "delivered" but I haven't received it!

USPS isn't perfect. Sometimes packages are marked "delivered" incorrectly. Please allow 3-5 business days until package has been noted "delivered" before contacting us. Once that window is closed, we can definitely help! Just email us at customerservice@snarkytea.com. 

I shipped my order to the wrong address. What now?

While we understand that stuff happens, we do require a $5 reship fee on any packages that must be reshipped due to incorrect or incomplete address. 

My free shipping or discount code isn't working!

Our system can only accept one coupon per order. The free shipping code only works for orders in the United States over $75 and is not able to be combined with other codes.

All discount codes are one-time use so there's a possibility you have already used a non-functioning code.

What about those of us with Allergies?