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TEA BASICS & BREWING TIPS

  • How do you make cold brew or iced tea using the CHILL Infusion Kit or the Steezie?

    Here's our fool-proof method for cold brewing using the CHILL Kit. Need a visual? Check out this tutorial.


    IMPORTANT: Warm your jar. Run your jar under warm water before using. NEVER pour hot water into a cold jar.


    1. ADD TEA TO FILTER. Add 1 perfect scoop (or 1.5 tsp) of loose-leaf tea per 8 oz of water to the filter.

    2. FILL. Slowly fill your warmed jar halfway with hot water, (approx 145 degrees Farhenheit). Steep for 2-3 minutes or according to package instructions, then fill to the top with room temperature water.

    3. REFRIGERATE. Once cooled, place the jar in the refrigerator for 2-6 hours, keeping the filter in, and the protective sleeve on (if using the CHILL).

    4. EMPTY. When time's up, remove the filter from the jar and discard wet ingredients.


    Experiment and find your favorite way to brew! Remember, using hot water will increase the speed and stregnth of the infusion to create a stronger brew. However, if you steep the leaves in hot water for too long, tea can become bitter. Cold water will create a smoother, subtler brew.  Check out our free brewing guide HERE.

  • How much loose-leaf tea should I use when brewing hot or iced tea?

    We recommend using 1.5 teaspoons per 8 ounces of water. But if you like things extra strong (or weak), feel free to experiment. There are no tea police here. 😋

  • Where can I find your most popular cold brew or iced teas?

    ICYMI, cold brew is our specialty. You can find our most popular iced or cold brew tea blends right HERE.


    Not sure where to start? A few of our all-time best-sellers are:


    🫐 Blueberry Apple Pie – Like dessert in a cup.

    🍊 Blackberry Orange – Fruity, bold, and refreshing.

    🍋 Raspberry Lemonade – A summer classic (even in winter).


    Want variety? Try one of our samplers—we've got caffeine-free, high caffeine, dessert, mocktail, and tropical trios that are perfect for taste-testing before committing. And if you want to go all in? You can even save 40% off when you get them all in our 🌸 MEGA SAMPLER 🌸.

  • Does the CHILL Infusion Kit and the Steezie work for coffee, too?

    Ohhh, you’re a coffee person? We got you. Our brewing devices aren't just for tea—it makes amazing cold brew coffee too! Just add 1 perfect scoop (1.5 tsp) of ground coffee per 8 oz of water, then let it steep in the fridge for 18–24 hours (aka, one solid Netflix binge).


    Boom. Cold brew coffee magic. ☕✨

  • What's the difference between cold brew and iced tea?

    Cold brew tea is steeped in cold water for several hours, giving it a smooth, less bitter taste. Iced tea is brewed hot and then poured over ice, which means you have to use more tea leaves to avoid it tasting watered down. Both are delicious, but cold brew requires a little more patience (totally worth it, by the way). What do we recommend? We recommend our signature Snarky Tea Hot Flashing Method which uses some hot water infusion to start, and then cold brewing to finish it off. Learn our more about our recommended brewing method HERE.

  • I'm trying to kick my (soda, alcohol, sugary bev, insert your dilemma) habit. Where do I start?

    First of all, congrats! You're in good company with us. Our goal is to help you become the best version of yourself...and we believe tea (and amazing tea friends) can help!


    WHERE TO START 👇


    • If you're sober curious, start with the MOCKTAIL TRIO. These blends have a ton of flavor and make a great replacement drink ritual —without the next-day regrets.

    • If you're trying to ditch caffeine, soda or other sugary bevs, start with the CAFF-FREE TRIO, DESSERT TRIO, or the TROPICAL TRIO. These herbal blends are naturally sweet, refreshing, and when mixed with sparkling water, make a great fizzy alternative.

    • If you're trying to get a more natural energy boost, start with the HIGH CAFF TRIO. Packed with ingredients that actually support your energy levels (instead of draining them later), these teas help you power through—no crash required.


    💞 Bundle and save 40% off when you get our Steezie or CHILL Infusion Kit bundle, which comes with the brewing pitcher, a free scoop, and a tea sampler of your choice!

  • What is herbal tea?

    Herbal teas (also known as tisanes) are fancy-sounding but super simple—they’re blends of fruits, botanicals, and herbs. There are no actual tea leaves, so they’re naturally caffeine-free. Translation? You can drink ‘em all day, every day, without bouncing off the walls. They’re also perfect as a replacement for soda or alcohol because they’re delicious, hydrating, and sugar-free. #tastylifehack

  • What are the health benefits of tea?

    Oh, where do we start? Tea is basically nature’s magic potion. Green tea is packed with antioxidants that help fight off free radicals (think of it as an internal superhero squad). Black tea gives you a solid energy boost without the coffee jitters. Herbal teas? They’re like a warm hug for your nervous system—great for relaxation, digestion, and stress relief. And let’s not forget oolong and white tea, which are full of polyphenols that support metabolism and skin health.

INGREDIENT & PRODUCT INFORMATION

  • Where can I find ingredients for your blends?

    Every product page lists all the ingredients and any allergen information in the description. We also provide nutrition facts in the carousel of images for each blend. Any specific questions? Email customerservice@snarkytea.com.

  • Are your teas organic?

    We do our very best to source the highest quality teas and ingredients while keeping prices reasonable. A lot of our blends do include organic ingredients, but since we’re not officially certified, we can’t legally slap that organic label on them. Red tape, am I right? Just know we’re always working to bring you the best sips possible—no shady stuff, just damn good tea.

  • Do your teas have added sugar, additives, or artificial flavors?

    Almost all of our teas have less than 3g of sugar per serving and don't contain artificial flavors, or artificial sweeteners. However, a few blends contain things like marshmallow or candy pieces, so make sure to check individual product pages for a detailed ingredients list and nutrition facts.

  • Can I reuse my tea leaves?

    Depends on the tea! Here’s the breakdown 👇


    Black tea: 1 brew

    Green tea: 1–4 brews

    Oolong tea: 1–4 brews

    White tea: 1–4 brews

    Herbal tea: 1 brew


    We don’t recommend letting used leaves sit for more than 4 hours between brews—moisture can lead to bacteria growth, and we’re not about that life.

  • Are your teas breastfeeding and/or preganancy friendly?

    We’re not doctors, and we don’t play one on the internet, so always check with your healthcare provider before introducing any new herbs or teas while pregnant or breastfeeding. You can find all ingredient lists on each tea’s product page, so always check with your doctor first.

  • Do your teas have carbs or calories?

    Most of our teas have very few carbs and calories (we're talking 5 cals and under), but always check individual product descriptions for specifics. You'll find the nutrition label in the carousel of images for each tea.

  • Does your tea contain caffeine?

    Some do, some don’t! We have everything from naturally caffeine-free herbal blends to medium- and high-caffeine teas that’ll have you buzzing like a bee at a coffee convention. You can find our caffeine-free teas here, medium caffeine teas here, and high caffeine teas here. You can also use our navigation menu to shop by caffeine level and caffeine content is also noted on each product page.

  • How long do the tea leaves stay fresh?

    Stored properly (cool, dry place, away from light and heat—so NOT next to your oven or in your car’s cup holder), our teas stay fresh for about 2 years. But let’s be real—if your tea is lasting that long, you might not be drinking enough of it.

  • What are the 'natural flavors' in my tea blend?

    Our natural flavors are plant-derived extracts or oils from real fruits, so your tea tastes amazing without the need for weird, unpronounceable chemicals. (We like to keep it real.)

  • I have food allergies! Can I drink your teas?

    Safety first! Some of our blends do contain common allergens like nuts or dairy. Always check labels, read the ingredient lists, and when in doubt, check the nutrition label on each tea's product page located in the carousel of images. Can't find it? Email us at customerservice@snarkytea.com.

  • How many cups can I make per bag of tea?

    Depends on the size! Our 20g bags make about 6-7 8oz cups of tea, 60g bags make about 20 cups, and our 250g bags make around 83-84 cups (these are rough estimates because we don’t know how heavy-handed you are with your scoops). 💗

  • Are your teas only for nighttime?

    Absolutely not! We have teas for waking up, winding down, and everything in-between. Need to feel human in the morning? ⚡️ We got you. Need a moment of zen in your chaotic day? 🧘‍♀️ Yep. Need something to sip on while contemplating your life choices at 2 AM? 🍷 We have that too. Check out our navigation menu to shop by caffeine level, tea type, function, and more. Still have questions? Join our community, the Snark Squad Facebook Group, for more ideas! 👯‍♂️

  • Do you have hot teas?

    Every one of our teas can be enjoyed hot or cold—we don’t discriminate. Each month, we release new blends to celebrate the season, so many of our fall and winter teas are perfect for sweater weather. ❄️☕️

  • Are your mugs and tea accessories microwave and/or dishwasher safe?

    Care instructions will vary, so make sure to check each product page for more detailed information. When in doubt, hand washing is always a safe bet!

ORDERING & SHIPPING

  • I want to try a a tea but don't want to commit to a full bag. Do you have samples?

    Absolutely! We offer samplers with 3-20g bags so you can try a few blends out before going all in. Right now, we’ve got caff-free, high caff, dessert, tropical and mocktail samplers available, as well as a mega sampler where you can test out TWELVE different teas. Browse our samplers HERE. 🍒🌸


    You can also join our best-selling tea membership, the Cold Brew Club and get 3-20g samples of our favorite seasonal cold brew blends every month. Always caffeine-free, sugar-free, and packed with flavor! Join the club HERE.

  • I'm missing an item from my order! What do I do?

    Oops! We swear we didn’t do it on purpose. Email customerservice@snarkytea.com with your order number, and we’ll fix it ASAP.

  • What is your estimated shipping timeline?

    Domestic packages typically take between 2-5 business days after receipt of shipment confirmation. Allow 1-2 business days for processing (not including weekends).  


    International packages typically take between 10-15 business days (but can take up to 21 business days according to USPS). 

  • Do you ship internationally?

    At the moment, we ship to The 🇺🇸 United States and 🇨🇦 Canada.  

  • How much is shipping?

    💌 Flat rate: $5—because surprises at checkout are the worst.

  • How do I pause, cancel, or edit my subscription?

    Managing your subscription is as easy as 1-2-Tea:


    • Log into your account HERE and click "Manage Subscriptions" on the left-hand side.  Not sure if you've created an account? Make one [HERE] and take control of your tea destiny. 🫖💫 Note that you can only make these adjustments on our desktop website, NOT the app.

    • After you log into your account, navigate to the "Subscriptions" tab and select the subscription you're looking to change. From there you can pause or cancel any subscriptions.

    • If you're looking to pause or cancel a subscription - you will pause or cancel the next payment cycle, but any pre-paid subscriptions will still be sent. For example, if you pay quarterly, and you cancel after the first month of that quarter, you will still receive the next two months, but it will cancel come the next quarter.

    • Note: You cannot skip a month for quarterly and yearly subscriptions.

  • What is your return policy?

    Because we’re dealing with consumable products, we don’t accept returns or exchanges on tea blends. If something isn’t your cup of tea (literally), we suggest gifting it to a friend or turning it into a fun tea-infused cocktail/mocktail. 🌺


    For drinkware, you have 15 days to return it—after that, it’s yours forever. Just note that return shipping costs will be deducted from your refund.


    For CHILL Kits and the Steezie with free tea: Since we can’t accept returned tea, we deduct the cost of the free trio ($16.99) or mega sampler ($54.99) from your refund, plus return shipping.


    Email customerservice@snarkytea.com with any other questions you may have about this!

ABOUT SNARKY TEA

  • How did you start Snarky Tea?

    Founder, Jenni-Lyn, started Snarky Tea when she was burning the candle at both ends—corporate job, MBA, kids—surviving on coffee and stress. Cue the anxiety and jittery meltdowns. Her doctor suggested switching to tea (rude), but the teas she found in stores were sounded like they were created for woodland fairies, not real women—not exactly the vibe.


    So, she created her own teas: bold, functional, and full of personality. And just like that, Snarky Tea was born.


    We believe tea should be anything but ordinary. We're here to shake things up with bold flavors, fun themes, and inventive brewing methods that bring excitement to every cup. Whether you're exploring new ways to steep or simply sipping your favorite blend, we're dedicated to making every tea moment extraordinary. Our mission? To help you discover the joy of tea—on your terms, in your style.


    Learn more about us HERE and check out how Jenni-Lyn landed two investors on Shark Tank HERE.

  • Where do you source your teas?

    We source vibrant, high-quality ingredients from around the world to recreate classic, nostalgic flavors. Whether it's vibrant purple dragonfruit cubes from Germany that capture the airy sweetness of cotton candy, or a bold and brisk Assam straight from Northeast India, ingredient sourcing is our art form.


    Our blends are packaged daily at our facility just outside Philadelphia, PA, so unlike mass-market brands, our teas arrive at your door incredibly fresh. We hope you enjoy! 🍉🌿☺️

  • Where can I find a library of your tea recipes?

    We’ve got a treasure trove of recipes waiting for you in our Snark Squad Facebook Group and on our blog HERE. Go forth and get creative!

  • How do I learn more about tea, creating recipes, brewing best practices, and connect with Snarky Tea further?

    Want to connect with Snarky Tea? We’ve got you covered! ☕💬 Here are four fun ways to stay in the loop and sip with us:


    1️⃣ Join the Snark Squad Facebook Group HERE 💕

    • Share tips, recipes, and your fave teas with a community of fellow tea lovers.

    • Enjoy contests, giveaways, and early access to new releases.

    • Hang out with our founder, Jenni-Lyn, who goes live every Friday—it’s part business update, part therapy session, and all fun!


    2️⃣ Download the Snarky Tea App HERE 📱🛍️

    • Get early access to most of our tea launches.

    • Save your own personal tea wishlist (because let’s be real, you want them all).

    • Enjoy a smoother, more fun shopping experience!


    3️⃣ Sign up for our emails & texts HERE 💌

    • Be the first to know about new teas, exclusive deals, and snarky surprises!


    4️⃣ Follow us on social media 📲✨

    • We’re on Facebook, Instagram, and TikTok—pick your fave and come hang out!


    Ready to dive in? Pick one (or all) and let’s get sippin’! 💃

LET'S CONNECT, HON!

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