Privacy Policy

Snarky Tea, LLC ("Snarky Tea," "we," "us," or "our") operates the website located at snarkytea.com (the "Website") and the Snarky Tea House located in Ivyland, Pennsylvania. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website.

1. Information We Collect

Information you provide directly: When you place an order, create an account, or sign up for our email list, we collect information such as your name, email address, shipping address, billing address, phone number, and payment information (processed securely through our payment provider — we do not store full credit card numbers).

Information collected automatically: When you visit our Website, certain information is collected automatically by us and by third-party services we use, including:

• IP address
• Browser type and version
• Device type and identifiers
• Operating system
• Pages you visit and the URL of the page you came from
• Date and time of your visit
• Cookies and session identifiers

2. Tracking Technologies We Use

Our Website uses the following third-party tracking technologies. These tools collect the data described above and transmit it to third-party servers. By using our Website, you acknowledge this data collection. California residents may opt out as described in Section 7.

Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our advertising, build advertising audiences, and deliver targeted ads on Facebook and Instagram. Meta may use data collected through the Pixel to show you ads on and off Facebook. To learn more or opt out, visit Meta's Privacy Policy and Meta's Ad Preferences.

TikTok Pixel: We use the TikTok Pixel to measure advertising performance and deliver relevant ads on TikTok. To learn more or opt out, visit TikTok's Privacy Policy.

Google Analytics: We use Google Analytics to understand how visitors interact with our Website. Google Analytics collects information about your use of our site and reports website trends to us without identifying individual visitors. To opt out, visit Google Analytics Opt-out.

Klaviyo: We use Klaviyo to manage our email marketing list and send email communications. Klaviyo may use cookies and tracking pixels in our emails to track email opens, clicks, and browsing activity on our Website for customers who have opted into our list. To learn more, visit Klaviyo's Privacy Policy.

Cookies: Our Website uses cookies (small text files stored on your device) to enhance your shopping experience, keep your cart active between visits, and enable the tracking technologies described above. You can control or disable cookies through your browser settings, though doing so may affect site functionality.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Send marketing emails if you have opted in (you may unsubscribe at any time)
• Improve our Website, products, and customer experience
• Deliver and measure the effectiveness of our advertising
• Comply with legal obligations
• Prevent fraud and protect the security of our Website

4. How We Share Your Information

We do not sell your personal information.

We share information only in the following limited circumstances:

• Service providers: We share information with third-party vendors who help us operate our business, including Shopify (e-commerce platform), our payment processor, Klaviyo (email marketing), and shipping carriers. These parties are contractually obligated to use your information only to provide services to us.
• Advertising platforms: The tracking pixels described in Section 2 transmit certain visitor data (IP address, browser identifiers, page activity) to Meta, TikTok, and Google for the advertising purposes described above. This constitutes "sharing" of personal information under California law, and California residents may opt out (see Section 7).
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Snarky Tea, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, processing transactions, and complying with legal obligations. You may request deletion of your data as described in Section 6.

6. Your Rights and Choices

Regardless of your location, you may:

• Unsubscribe from our marketing emails at any time by clicking "Unsubscribe" in any email we send.
• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to certain exceptions.

To exercise any of these rights, contact us at privacy@snarkytea.com.

7. California Residents – Your Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, our purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing: Although we do not sell personal information, we do share certain visitor data with advertising platforms (Meta, TikTok, Google) for cross-context behavioral advertising purposes. Under California law, you have the right to opt out of this sharing.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights.

Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authority.

To submit a California privacy rights request, contact us at privacy@snarkytea.com or write to us at the address in Section 10 below. We will respond within 45 days of receiving a verifiable request.

8. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Snarky Tea, LLC
Email: customerservice@snarkytea.com
Website: snarkytea.com